e-Commerce Policy

Privacy Policy & Terms of Use

This website has been established in good faith to provide information as well as enable the sale of products dedicated to your overall wellbeing.

While we support and encourage your navigation through and use of our website, we do remind that your use of www.atlantis-rising.com.au (the “Website”) is subject to the following terms and conditions (the “Terms”).These Terms govern your use of the Website. Your entry into, access of or otherwise use of these Website shall constitute your acceptance of these Terms.

1 Ownership and Operation

The Website belong to (and are the property of) the unincorporated enterprise encapsulated in the business, known as, “Atlantis Rising Healing Centre & Mystery School” and its abbreviation, ‘Atlantis Rising’. Throughout these Terms, and elsewhere on the Website, any reference to ‘I’, ‘Me’, ‘My’, ‘We’,‘Us’,‘Our’, the ‘Website’ or similar shall be deemed to refer collectively to ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’ (and vice versa) together with any or all of its employees, agents, contractors or individuals comprising the business or falling under the auspices of the product and/or the brand.

‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’ may, in its absolute discretion, and at any time, modify, alter, discontinue or remove Website or any portion of it.

 2 Agreement to be Bound and Continuing Agreement

Your use of the Website constitutes your agreement to be bound by, and to comply with, these Terms together with any other rules or requirements set out on the Website. We may, change, revise, vary or amend these Terms from to time, at our absolute discretion. If we decide to change our Terms then we will post those changes here, on this landing page. We encourage you to visit this area frequently to ensure that you remain informed.

By returning to, re-entering, or continuing to use this web site you reaffirm your continuing agreement to be bound by and to act in accordance with the prevailing or then-current Terms.

Note: Our Website is intended to reach an adult audience, and as such is only for those individuals who have attained the relevant legal age, for entering legally binding agreements, in the jurisdiction in which they are viewing or using this Website.

3 Medical Warning

The information contained on this Website (or otherwise pertaining to the products listed) are not intended to provide any medical advice, treat, prevent or cure any ailment nor confer therapeutic benefit, and as such it ought not be used for or in the diagnosis, prescription, or treatment of any health disorder, ailment or complaint whatsoever. To the extent that you find the information useful or beneficial then we remind you that this Website or the information herein should not replace or act as a substitute for consulting your own healthcare professional or physician.

Note: The products available for sale on this Website is for EXTERNAL USE ONLY, not for internal use, and they must be KEPT OUT OF REACH OF CHILDREN AT ALL TIMES. Please read the ingredients carefully and be mindful of any contraindications (or reactions) in relation to any allergies you may have or medication that you may be prescribed.

4 Sales Orders and Purchase Requests

By completing a purchase order on our Website you are making an offer to purchase a product at the price stipulated and you remain subject to the following terms and conditions:

(a) Right of Refusal: All offers to purchase or orders made by you are subject to approval (and acceptance) by us, at our absolute discretion. All orders are subject to availability and confirmation of the order price;

(b) Payment Method & Timing: Payment by you must be made at the time of submitting a purchase order. The payment methods for orders are as follows:

(i) Within Australia: Payment can be made by way of EFT Transfer or by way of PayPal.

(ii) International Orders: Payment is by way of PayPal only.

(iii) Secure Payment Gateway.

(c) Acceptance of Orders: All purchase orders submitted will be reviewed by us and we shall email you with confirmation of the receipt of your purchase order and of the products which you intend to purchase. In those circumstances where we reject or decline your purchase order, then we shall arrange for a refund of any payment made by you and which we have actually received.

(d) Other Payment Terms: All purchase orders must be paid in full at the time of submitting your request, and we do not accept partial payments, delayed payments, nor do we offer ‘credit’ terms, nor do we accept payment by means other than those listed above. Postage, handling and other delivery costs are additional to the prices listed and where applicable they are clearly displayed. All transactions are settled in Australian Dollars (or AUD).

(e) Outside Australia: If you are ordering from outside Australia,  you can still order and pay via the Secure Payment Gateway or by PayPal – as your currency will automatically be converted when you complete the transaction. The conversation rate varies from day-to-day according to movements in the applicable exchange rate. Many banks also charge a small currency conversion fee. Contact your bank for details.  The ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the amount we have provided.


We do not offer Refunds on purchases from Alchemy Crystal Singing Bowls®️. We offer a Free One-on-One Consultation Service to help you choose the bowls that are right for you. The consultation is live and in-person at our Atlantis Rising Sound Temple, or on-line, via zoom or video chat.  We encourage you to read the Let Us Help page in order to be more fully informed about the products before your consultation.

Each Alchemy Crystal Tones® Singing Bowl is unique and may have any of the following characteristics: inclusions, bubbles, spots, lines, markings, morphs, and other marks that render each bowl unique. All these characteristics are formed during the firing process, and are not in any way considered defects, but rather an inherent part of their beauty and uniqueness. The performance of the bowl is unaffected by them. All bowls have passed the Crystal Tones®️ Quality Control process to be available to you.  Bowls may not be returned because of these characteristics. We are unable to offer a returns policy if you change your mind, any time after the purchase.

Crystal Tones® Alchemy Crystal Bowls must be paid for in full before collection or shipping.

All bank fees for international payments must be paid for by the client.

We Offer FREE SHIPPING within Australia

(g) Delivery: We use Australia Post in order to ship or transport most of our products within Australia, and throughout the world. We may also use a Courier Service for Shipment of Crystal bowls. If you require WARRENTY COVER  on your Bowl shipment, we can obtain a Quote and this is Paid for by you, prior to the bowls being Shipped.  Our larger items are shipped by our preferred freight service provider. If an order delivery is found to be incorrect or damaged, then please contact us immediately at: info@atlantis-rising.com.au   Please be advised that you will need to check the packaging as soon as you take delivery of the item and do not sign for the item if the packaging is damaged in any way until you have checked the contents.  Please open the box whilst the courier is present and only sign for the item if your order is complete and intact.

INTERNATIONAL SHIPMENTS: We can provide Shipment Internationally for Crystal Bowls and other products. All costs associated with International Shipping must be Paid prior to the goods being shipped. Customes Declarations are completed in accordance with Australian Laws and Regulations.  WARRANTY COVER is OPTIONAL on ALL International Shipments. If you Require Warranty Cover, we can obtain a Quote and this is to be Paid, prior to the Bowls being Shipped. It is the PURCHASERS RESPONSIBILITY to provide any further information required and  cover any Duties Payable upon arrival at the Country /Destination of delivery. These Duties will be required to be Paid prior to Release of Package for Delivery.

In rare circumstances where an order is lost-in-transit, damaged or incorrect, then, items may be replaced at our absolute discretion. We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place. We will not be held liable for any loss or damage resulting from late delivery.

5 Third Party Sites

Our Websites may contain links to, or from websites of third parties(“Third Party Sites”). We are not required to maintain or update the links.

Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the Third Party Sites, or for any information, products or services referred to on the Third Party Sites unless expressly indicated on this website.

‘Carmel Glenane’ and ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’ makes no warranties and we accept no liability in relation to material contained on any Third Party Sites. Further, we are not responsible for the privacy practices or policies of websites that are linked to this site via hyperlinks, banner advertising or otherwise. Please ensure that you act with prudence and due caution at all times when assessing whether to access or otherwise when visiting such Third Party Sites.

6 Intellectual Property

The material contained on these Websites is protected by copyright. You may use these Websites only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, alter, transmit, tamper with, store, publish or distribute the material on these Websites, or create any other material using material on these websites, without obtaining our prior written consent.

Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without first obtaining our written consent.

7 Privacy

‘Carmel Glenane’ and ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’ recognises the importance of privacy and is committed to protecting your personal privacy. While we may, with your permission, include your email address (and personal particulars) on our database for the purpose of future mailings in the form of enewsletters and bulletins, we will never sell, share or otherwise disclose your personal information to any third party for marketing or publicity purposes. In those very limited circumstances where we use third parties to assist us in processing your personal information or completing your transaction with us, then, we require that they adhere to and comply with appropriate confidentiality and security measures to ensure your information is safeguarded.

8 Disclaimers, Limitation of Liability & Indemnity

‘Carmel Glenane’ and ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’ does not endorse or recommend that any of the information, products or services contained on or available through this web site is suitable, appropriate or applicable to any individual, and furthermore we do not vouch for the accuracy or completeness of the information provided herein. Information provided on the Website and through the products or services is done so in good faith and with the best of intentions, it is subject to amendment at any time without notice. You should not rely on the information alone when making any decisions about its suitability for you, your life or for any other purpose or person. We strongly encourage that you make your own inquiries and conduct your own evaluation as to the suitability, accuracy, relevance or completeness of any information, product, opinion, advice or other content available on the Website or through the products or services which may be offered on it or accessed through it.

You are solely responsible (and you assume full risk) for the suitability of any products or services which you purchase by means of the Website, or for information you obtain from it. To the maximum extent permitted by or under law we:

  • exclude all conditions and warranties implied into these Terms;
  • are not liable to you or anyone else for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with use of the Website or applicable product;
  • exclude liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, incidental, indirect, punitive or consequential loss or damages (including, without limitation, loss of revenue, loss of profits, loss of opportunity and loss of, or damage to, data) suffered or incurred in connection with the Website or any of the products listed on them.

For the avoidance of doubt, we make no representations that the information, products or content on the Website complies with the laws of any country outside Australia. If you access this site from outside Australia, then you do so at your own risk and are responsible for complying with the laws in the place where you access the Website.

You agree to indemnify and hold harmless ‘Carmel Glenane’ and ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’, against any loss, damage or harm that you suffer as a result of using this website. You further agree to indemnify and hold harmless ‘Carmel Glenane’ and ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’, its subsidiaries, affiliates, officers, employees, agents, successors and assigns against all loss, damage, liability, claims, and expenses suffered or incurred by ‘Carmel Glenane’ and ‘Atlantis Rising Healing Centre & Mystery School’ and its abbreviation, ‘Atlantis Rising’’ whether arising directly or indirectly from your use of the Website.

9 Governing Law & Jurisdiction

These Terms and any disputes arising under or related to these Terms will be governed by the laws of the State of Queensland, Australia, and the exclusive jurisdiction of the Courts of that State, without reference to its conflicts of law principles. By using the Website you agree to accept and submit to the jurisdiction of the courts of Queensland in relation to any legal actions, suits or proceedings arising out of these Terms.

10 Further Information

If you require further information regarding any of the matters dealt with on this page, or have any comments or questions, then, please contact us via email at: info@atlantis-rising.com.au